Provide accurate and detailed problem reports by:.Raise appropriate documents with regard to product problems and work history.Document all solutions and suitable workarounds.Maintain and use formal troubleshooting approaches to consistently identify customer issuesĬustomer satisfaction (as determined by customer feedback).Isolate Sales and Professional Services issues forwarding via process.Adhere to Customer Service processes and standards.Provide customers with solutions, bug fixes and/or provide suitable workarounds.Identify, replicate and resolve or escalate customer issues.Liaise with customers and internal employees at all levels, managing issues and ensuring customer satisfaction at all times.Handle Customer Service requests by voice and electronic means, from both internal and external sources. As a member of the Customer Support Team, the tech Support continually works to improve customer satisfaction and team performance. The Tech Support identifies, replicates and resolves or escalates customer issues.
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